Customer Coordinator - Devonport Road

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te pono, kia herea ki te tika. Kia mau, kia ita, kia ū - haumi e, hui e, tāiki e! 

Te Tūranga | About the role 

As a Customer Coordinator, you'll be responsible for managing the front reception desk and provide administrative support ensuring a smooth and efficient experience for visitors to our new office building on Devonport Road. This full-time role requires you to work on site Monday to Friday, 8:30am – 5:00pm.

Key Responsibilities will include:

• Ensuring visitors feel welcomed, provide accurate information, manage inquiries, maintain relationships with contractors and suppliers, and keep detailed records of communications.
• Managing visitor sign-ins, issue passes, control office access for security, and notify management of suspicious activity.
• Coordinating key cabinet processes, manage access cards, oversee meeting room bookings, maintain locker keys, and suggest process improvements.

Ngā Pukenga | What you'll need to succeed 

• Proven experience in a customer facing role.
• Confident, friendly, and able to handle challenging situations.
• Ability to take initiative and work independently.
• Excellent organisational skills.
• Intermediate knowledge of Microsoft Word and Excel.

Tō Tātou Kaunihera | About Tauranga City Council 

Tauranga City Council is one of Tauranga's largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused team. 

We always strive to ensure that you feel valued and supported in the workplace. 

Te Tukanga | How to apply 

If you want to be part of an energetic, fun, and supportive team, then we'd love to hear from you.  

Please note we will not be accepting applications via email. If you wish to apply, please click 'Apply' at the bottom of this page and follow the link. 

Applications will be reviewed as they are received and applications will close upon the appointment of a successful candidate. 

• Our selection process may include behavioural interview(s), psychometric and ability assessments, reference checks, and pre-employment screening. 
• Tauranga City Council will not accept applications or contact from any placement service, temporary staffing agency, or professional recruiter for this vacancy. If/where Tauranga City Council requires the support of a recruitment agency, we will seek this support from our network of agencies. We ask that you please do not contact Tauranga City Council or any of its employees regarding vacancies. Tauranga City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to such unsolicited contact. 

Job Description: Customer Coordinator - Devonport Road