Digital Platforms Technical Support Manager

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te tika, kia herea ki te pono. Kia mau, kia ita, kia ū – haumi e, hui e, tāiki e!

Te Tūranga | About the role

We’re looking for an experienced digital platforms leader to take technical ownership of key platforms across Tauranga City Council, ensuring they are secure, scalable, well-integrated and delivering reliable functionality for the organisation.

Reporting to the Service Delivery Manager, you’ll lead a team of technical and application support specialists, providing leadership across platform design, operations, governance and continuous improvement. With a strong focus on SAP/ERP platforms and enterprise integration, you’ll work closely with Digital Services leaders, project teams, vendors and business stakeholders to support stable, future-focused technology services.

Day to day, this may include:

• leading the roadmap and lifecycle planning for SAP/ERP and other digital platforms
• overseeing platform operations, including monitoring, incident, problem and change management
• driving continuous improvement across platform performance, support models and service delivery
• providing technical leadership across SAP, integration layers, cloud platforms and adjacent systems
• supporting modernisation through cloud adoption, automation, API enablement and integration improvements
• leading, mentoring and developing a team of technical and application support specialists
• partnering with project and delivery teams to support high-quality solution design and implementation
• ensuring strong governance, risk management, documentation and audit readiness across platforms
• building trusted relationships with stakeholders and translating business needs into practical technology solutions.

Ngā Pukenga | What you’ll need to succeed

We’re looking for someone who brings a strong mix of technical depth, leadership capability and customer focus. You’ll be comfortable operating at both a strategic and operational level, and you’ll know how to bring structure, clarity and continuous improvement to complex platform environments.

You’ll bring:

• a degree-level qualification in Information Technology, or equivalent experience
• significant experience providing ERP/SAP technical and functional support
• strong knowledge of SAP environments, such as S/4HANA, SuccessFactors, integration layers and Basis
• experience with enterprise integration, including APIs, middleware and cloud platforms
• proven experience leading technical teams and working with managed service providers
• experience supporting large-scale digital or ERP transformation programmes
• an understanding of service delivery, platform governance, risk, security and compliance requirements
• experience working across agile, waterfall or hybrid delivery environments
• strong communication skills and the ability to build trusted relationships across technical and non-technical teams.

Experience with tools such as Azure DevOps would be beneficial.

Tō Tātou Kaunihera | About Tauranga City Council

At Tauranga City Council, our work has a direct impact on the city and the people who call it home. From planning for growth to delivering everyday services, our teams help shape a city we can all be proud of.

If you’re collaborative, forward-thinking, and community minded, you’ll find meaningful work and opportunity here.

We offer a supportive and flexible workplace, with benefits including 5 weeks’ annual leave, flexible hours and career development opportunities.

You can find out more about working at Tauranga City Council here.

Te Tukanga | How to apply

To submit your application, please apply online, as we are unable to accept applications via email.

Applications will close Wednesday 26th August

We’re committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.
If you need any support or adjustments to take part in our recruitment process, please contact our Talent Acquisition team at recruitment@tauranga.govt.nz

• You must have the legal right to live and work in New Zealand to apply for this role.
• Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies. We will not pay fees or commissions related to unsolicited contact.

Job Description: Digital Platforms Technical Support Manager