Front of House Manager - Baycourt

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te tika, kia herea ki te pono. Kia mau, kia ita, kia ū – haumi e, hui e, tāiki e!

Te Tūranga | About the role

We’re on the lookout for experienced and enthusiastic Front of House Managers to join our busy and energetic operations team, helping deliver events across Baycourt Community and Arts Centre, The Historic Village, and The Cargo Shed.

If you value manaakitanga (hospitality), enjoy a varied workplace, and want to be part of a supportive team that cares about great event experiences, we’d love to hear from you.

In this casual role, you will:

• Lead Front of House Crew during events and support smooth event delivery.
• Provide high-quality service to audiences, guests, clients, and visitors.
• Oversee food and beverage service during events.
• Support venue presentation before, during, and after events.
• Liaise with clients and respond to operational needs on shift.
• Manage emergency evacuation responsibilities when required.
• Occasionally assist with ticket sales and box office duties.

Our events take place during weekdays, weeknights, and weekends, so this casual role offers flexibility while still requiring regular availability. Please note successful applicants need to be available for at least 6 shifts per month.

Ngā Pukenga | What you'll need to succeed

To succeed in this role, you’ll bring:

• Proven leadership experience and a strong customer service focus.
• Experience in the arts, venues, events, hospitality, or tourism sectors.
• A genuine commitment to creating positive experiences for customers and visitors.
• A calm, positive, and practical approach.
• Confidence leading others during busy event environments.
• A solutions-focused mindset and ability to work well as part of a team.

Te Tukanga | How to apply

If you want to be part of an energetic, fun, and supportive team, then we'd love to hear from you. If you have specific questions, please contact Richard Freeman at richard.freeman@tauranga.govt.nz

Please note we will not be accepting applications via email. If you wish to apply, please click 'Apply' at the bottom of this page and follow the link.

Applications will be reviewed as they are received, applications will close upon the appointment of a successful candidate.

We’re committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.
If you need any support or adjustments to take part in our recruitment process, please contact our Talent Acquisition team at recruitment@tauranga.govt.nz

• You must have the legal right to live and work in New Zealand to apply for this role.
• Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies. We will not pay fees or commissions related to unsolicited contact.

Job Description: Front of House Manager - Baycourt