Information Requests Coordinator (Official Information & Privacy)

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te tika, kia herea ki te pono. Kia mau, kia ita, kia ū – haumi e, hui e, tāiki e!

Te Tūranga | About the role

Due to one of our team moving on to another role, we are seeking an Information Requests Coordinator to join Tauranga City Council’s Information Requests team for a 12 month fixed-term position.

This role plays a key part in how we respond to the community by managing the end-to-end process for official information and privacy requests. Rather than general administration, the focus is on coordinating requests, enabling timely and transparent information sharing, and supporting the organisation to meet its legislative obligations.

Working within a small, experienced team, you will help ensure requests are accurately tracked, progressed, and delivered to a high standard. You will work closely with subject matter experts across Council to gather information, support the development of responses, and maintain clear, consistent communication throughout the process.

The role includes but is not limited to:

• Coordinating the end-to-end process for official information and privacy requests, ensuring they are managed efficiently and in line with legislative timeframes
• Acting as a central hub for requests, triaging and distributing to subject matter experts and supporting them to provide accurate, timely information
• Tracking and progressing requests through to completion, maintaining oversight of deadlines, risks, and escalations
• Supporting the preparation of high-quality responses, including drafting correspondence and ensuring information is clear, consistent, and audience-appropriate
• Maintaining accurate records and registers, ensuring transparency, auditability, and compliance with organisational standards
• Strengthening how Council delivers information to the community, contributing to continuous improvement in processes, systems, and response quality
• Promoting best practice in information management and privacy, working collaboratively across the organisation
• Ensuring all activities are carried out in a manner that upholds the principles of Te Tiriti o Waitangi
  
  

Ngā Pukenga | What you’ll need to succeed

To succeed in this role, you’ll bring:

• Excellent communication skills both oral and written
• Proven administration skills along with being highly organised
• The confidence to manage communications in various formats to multiple stakeholders both internal and external and at all levels of seniority
• Evidence of a commitment to excellent customer service
• Flexibility with your working style as there will be times when you are asked to assist other teams
• Competence in MS suite of products, finance administration and the ability to work with any other technical support tools within the organisation
• The ability to work effectively as part of a small high performing team

Tō Tātou Kaunihera | About Tauranga City Council

Tauranga City Council is one of Tauranga’s largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused team.

We always strive to ensure that you feel valued and supported in the workplace.

To highlight that our people are our greatest asset, we offer a wide range of benefits that include 5 weeks annual leave, flexible hours and work from home options, as well as career development opportunities.

You can find out more about working at Tauranga City Council here.

Te Tukanga | How to apply

If you want to be part of an energetic, fun, and supportive team, then we'd love to hear from you. For more information, please contact Kath Norris at kath.norris@tauranga.govt.nz

To submit your application, please apply online, as we are unable to accept applications via email.

Applications will close 17th June 2026

We’re committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.
If you need any support or adjustments to take part in our recruitment process, please contact our Talent Acquisition team at recruitment@tauranga.govt.nz

• You must have the legal right to live and work in New Zealand to apply for this role.
• Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies. We will not pay fees or commissions related to unsolicited contact.

Job Description: Information Requests Coordinator (Official Information & Privacy)