Service Desk Support

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te tika, kia herea ki te pono. Kia mau, kia ita, kia ū – haumi e, hui e, tāiki e!

Te Tūranga | About the role

Are you someone who enjoys helping people, solving problems, and making technology feel a little less complicated? This could be a great opportunity to start or grow your career in Digital Services.

As part of our Service Desk team, you’ll be one of the first points of contact for staff needing help with technology. You’ll support people with everyday IT queries, talk them through issues, and help make sure they get the right support at the right time.

You don’t need to know everything technical from day one. What matters most is that you’re curious, willing to learn, and comfortable explaining information clearly to different people. Some technical understanding would be helpful, but being able to listen, ask good questions, and make sense of technical concepts is just as important.

In this role, you’ll:

• provide friendly, helpful first-level support to staff across the organisation
• talk with people in person, over the phone, and by email to understand what support they need
• help troubleshoot common hardware, software, and system issues
• explain technical information in a way that is clear and easy to understand
• work with the wider Digital Services team to resolve issues and keep things moving
• build your technical knowledge while supporting a wide range of people and systems.

Ngā Pukenga | What you’ll need to succeed

We’re looking for someone who brings:

• strong customer service skills and a genuine interest in helping people
• clear, confident communication skills
• patience, curiosity, and a practical approach to solving problems
• the ability to learn new systems and understand technical information
• a positive, can-do attitude and willingness to be part of a supportive team
• an interest in technology or a recent/relevant IT qualification would be helpful.

This is a great role for someone who enjoys working with people, likes variety, and wants to build their experience in a busy, supportive digital environment.

Tō Tātou Kaunihera | About Tauranga City Council

At Tauranga City Council, our work has a direct impact on the city and the people who call it home. From planning for growth to delivering everyday services, our teams help shape a city we can all be proud of.

If you’re collaborative, forward-thinking, and community minded, you’ll find meaningful work and opportunity here.

We offer a supportive and flexible workplace, with benefits including 5 weeks’ annual leave, flexible hours and career development opportunities.

You can find out more about working at Tauranga City Council here.

Te Tukanga | How to apply

To submit your application, please apply online, as we are unable to accept applications via email.

Applications will close Sunday 6th September

We’re committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.
If you need any support or adjustments to take part in our recruitment process, please contact our Talent Acquisition team at recruitment@tauranga.govt.nz

• You must have the legal right to live and work in New Zealand to apply for this role.
• Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies. We will not pay fees or commissions related to unsolicited contact.

Job Description: Service Desk Support