Technical Support Specialist

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te tika, kia herea ki te pono. Kia mau, kia ita, kia ū – haumi e, hui e, tāiki e!

Te Tūranga | About the role

As a Technical Support Specialist, you’ll be working with the TCC and WBOPDC 3 Waters staff and providing technical support to those teams. Working in a collaborative work environment, you will be representing technical needs, providing influence, and managing the relationship with the Watercare team.

Key responsibilities will include:

• Enhancing user experience through influencing change and improvement to business systems.
• Managing any issues related to 3 Waters systems, providing technical support, training and accurate reporting.
• Ensuring users receive accurate information and experience a high level of service.

Ngā Pukenga | What you’ll need to succeed

To succeed in this role, you’ll bring:

• Demonstrable experience in technical environment or a tertiary qualification in information systems (Diploma Level)/ information technology.
• Experience in work order management or asset management systems.
• The ability to build and manage professional relationships.
• The ability to take initiative and work independently.

Tō Tātou Kaunihera | About Tauranga City Council

Tauranga City Council is one of Tauranga’s largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused team.

We always strive to ensure that you feel valued and supported in the workplace.

To highlight that our people are our greatest asset, we offer a wide range of benefits that include 5 weeks annual leave, work from home options, as well as career development opportunities.

Te Tukanga | How to apply

If you want to be part of an energetic, fun, and supportive team, then we'd love to hear from you. For more information, please contact Tom Cookson at tom.cookson@tauranga.govt.nz.

Please note we will not be accepting applications via email. If you wish to apply, please click ‘Apply’ at the bottom of this page and follow the link.

Applications will be reviewed as they are received, applications will close upon the appointment of a successful candidate.

• Our selection process may include behavioural interview(s), psychometric and ability assessments, reference checks, and pre-employment screening.

Tauranga City Council will not accept applications or contact from any placement service, temporary staffing agency, or professional recruiter for this vacancy. If/where Tauranga City Council requires the support of a recruitment agency, we will seek this support from our network of agencies. We ask that you please do not contact Tauranga City Council or any of its employees regarding vacancies. Tauranga City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to such unsolicited contact.

Job Description: Technical Support Specialist