Ticketing & Visitor Experience Assistant

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te tika, kia herea ki te pono. Kia mau, kia ita, kia ū – haumi e, hui e, tāiki e!

Te Tūranga | About the role

Baycourt Community & Arts Centre is on the lookout for a full-time Ticketing & Visitor Experience Assistant to join our vibrant team!

Is offering manaakitanga second nature to you? Do you put the ‘excel’ in ‘excellent customer service’? Is your eye for detail sharper than a prima ballerina’s focus? Can you juggle tasks like a stage manager on opening night? Love a little drama (the good kind) every day? If this sounds like you – read on!

Located in the heart of Tauranga, Baycourt is the city’s premier performing arts venue. From world-class performances by local, national, and international acts, to creative workshops, thought-provoking talks and more, we bring people together to experience the magic of live arts and culture.

As Baycourt’s Ticketing &Visitor Experience Assistant, you’ll help keep our Box Office and Front-of-House operations humming – from selling tickets to roster administration and food and beverage stock management. You’ll also pitch in to support the wider Baycourt team with a variety of administrative tasks that help us deliver unforgettable experiences for our manuhiri/visitors and clients.

Te Hiranga o Tēnei Tūranga | What Makes This Role Special

• Values-driven organisation with a vision to uplift the community
• Supportive team culture built on trust and flexibility
• A front-row seat to Tauranga’s thriving arts and culture scene
• Five weeks annual leave and work from home options

Ngā Pūkenga | What You’ll Need to Succeed

• Excellent customer service skills, and a warm, welcoming vibe
• Confident using computers and working with numbers
• An eagle eye for detail and accurate data entry
• Organisational and problem-solving superpowers
• Flexibility to work evenings and weekends

Previous experience in the live events? Tino pai! If not, great customer service skills and a willingness to learn are what matters most.

Tō Tātou Kaunihera | About Tauranga City Council

Tauranga City Council is one of Tauranga’s largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused team.

We always strive to ensure that you feel valued and supported in the workplace.

To highlight that our people are our greatest asset, we offer a wide range of benefits that include 5 weeks annual leave, flexible hours and work from home options, as well as career development opportunities.

You can find out more about working at Tauranga City Council here.

Te Tukanga | How to apply

If you’re ready to offer your energy, skills and personality to our team, we'd love to hear from you. For more information, please contact David Tauranga at david.tauranga@tauranga.govt.nz

Please note we will not be accepting applications via email. If you wish to apply, please click ‘Apply’ at the bottom of this page and follow the link.

Applications will close Sunday 28th September

We’re committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.
If you need any support or adjustments to take part in our recruitment process, please contact our Talent Acquisition team at recruitment@tauranga.govt.nz

• You must have the legal right to live and work in New Zealand to apply for this role.
• Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies. We will not pay fees or commissions related to unsolicited contact.

Job Description: Ticketing & Visitor Experience Assistant