Transactional Services Coordinator - Banking, Collections and Revenue

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te tika, kia herea ki te pono. Kia mau, kia ita, kia ū – haumi e, hui e, tāiki e!

Te Tūranga | About the role

Join our Finance team on a 6‑month fixed‑term contract and help keep Tauranga City Council’s financial systems running smoothly. We’re looking for two detail‑focused and customer‑centred people to support our transactional services, with a particular focus on banking and payment processing.

You’ll focus on daily banking activities, including processing payments, reconciling accounts, and resolving any mismatches. You’ll also support our wider revenue, rating and debt collection processes as needed.

What you’ll be doing:

• Downloading and allocating bank statement transactions to customer accounts
• Processing direct debits, automatic payments, NZ Post and credit card files
• Completing daily bank reconciliations and following up on unmatched items
• Supporting customers with payment queries and providing clear information
• Investigating unusual charges or payments
• Keeping our financial systems and databases up to date
• Helping test and implement system updates, and supporting users as needed

Ngā Pukenga | What you’ll need to succeed

We’re looking for someone who enjoys accuracy, numbers, and problem‑solving. You’ll also be comfortable working with customers and providing clear, friendly explanations.

You will have:

• Experience in banking and reconciliations
• Experience in administration, call centres or customer‑facing environments
• Strong attention to detail and the ability to meet deadlines
• Good computer skills, including Microsoft Office
• A positive approach to customer service
• Strong numerical and analytical skills
• A logical and calm approach when working through issues

A relevant qualification at trade certificate or diploma level (or equivalent experience) is beneficial but not essential.

Tō Tātou Kaunihera | About Tauranga City Council

Tauranga City Council is one of Tauranga’s largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused team.

We always strive to ensure that you feel valued and supported in the workplace.

To highlight that our people are our greatest asset, we offer a wide range of benefits that include 5 weeks annual leave, flexible hours and work from home options, as well as career development opportunities.

You can find out more about working at Tauranga City Council here.

Te Tukanga | How to apply

If you want to be part of an energetic, fun, and supportive team, then we'd love to hear from you. For more information, please contact Megan Ritchie at megan.ritchie@tauranga.govt.nz

Please note we will not be accepting applications via email. If you wish to apply, please click ‘Apply’ at the bottom of this page and follow the link.

Applications will close Sunday 8th January

We’re committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.
If you need any support or adjustments to take part in our recruitment process, please contact our Talent Acquisition team at recruitment@tauranga.govt.nz

• You must have the legal right to live and work in New Zealand to apply for this role.
• Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies. We will not pay fees or commissions related to unsolicited contact.

Job Description: Transactional Services Coordinator - Banking, Collections and Revenue