Water Billing Coordinator - 20hrs per week

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te tika, kia herea ki te pono. Kia mau, kia ita, kia ū – haumi e, hui e, tāiki e!

Te Tūranga | About the role

We’re looking for a Water Billing Coordinator to join our team, working 20 hours a week from Monday to Friday.

This role is all about helping customers with their water billing needs. You’ll respond to emails and phone calls, process payments and refunds, and make sure our water billing system is accurate and up to date.

Your main job is to make sure customers can pay or be paid by Council, and get help when they need it. You’ll also help maintain Council’s water revenue and billing systems.

Day-to-day tasks may include:

• Responding to customer emails and phone calls
• Setting up and managing direct debit payments
• Processing final water meter reading requests
• Fixing issues with customer accounts or meter readings
• Keeping billing records accurate and up to date

Ngā Pukenga | What you’ll need to succeed

To succeed in this role, you’ll bring;

• Great communication skills – especially over email and phone
• A strong focus on helping customers
• Good attention to detail
• Able to manage your time and work independently
• Comfortable working in a reactive, fast-paced environment

Tō Tātou Kaunihera | About Tauranga City Council

At Tauranga City Council, our work has a direct impact on the city and the people who call it home. From planning for growth to delivering everyday services, our teams help shape a city we can all be proud of.

If you’re collaborative, forward-thinking, and community minded, you’ll find meaningful work and opportunity here.

We offer a supportive and flexible workplace, with benefits including 5 weeks’ annual leave, flexible hours and career development opportunities.

You can find out more about working at Tauranga City Council here.

Te Tukanga | How to apply

To submit your application, please apply online, as we are unable to accept applications via email.

Applications will close Sunday 20th September

We’re committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.
If you need any support or adjustments to take part in our recruitment process, please contact our Talent Acquisition team at recruitment@tauranga.govt.nz

• You must have the legal right to live and work in New Zealand to apply for this role.
• Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies. We will not pay fees or commissions related to unsolicited contact.

Job Description: Water Billing Coordinator - 20hrs per week