Water Billing Coordinator

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te tika, kia herea ki te pono. Kia mau, kia ita, kia ū – haumi e, hui e, tāiki e!

Te Tūranga | About the role

We’re looking for a Water Billing Coordinator to join our team, working 20 hours a week from Monday to Friday.

This role is all about helping customers with their water billing needs. You’ll respond to emails and phone calls, and help make sure our water billing system is accurate and up to date.

Day-to-day tasks may include:

• Responding to customer emails and phone calls
• Setting up and managing direct debit payments
• Processing final water meter reading requests
• Fixing issues with customer accounts or meter readings
• Keeping billing records accurate and up to date

Ngā Pukenga | What you’ll need to succeed

To succeed in this role, you’ll bring;

• Great communication skills – especially over email and phone
• A strong focus on helping customers
• Good attention to detail
• Able to manage your time and work independently
• Comfortable working in a reactive, fast-paced environment

Tō Tātou Kaunihera | About Tauranga City Council

Tauranga City Council is one of Tauranga’s largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused team.

We always strive to ensure that you feel valued and supported in the workplace.

To highlight that our people are our greatest asset, we offer a wide range of benefits that include 5 weeks annual leave, flexible hours and work from home options, as well as career development opportunities.

Te Tukanga | How to apply

If you want to be part of an energetic, fun, and supportive team, then we'd love to hear from you. For more information, please contact Rob Leetcher at rob.leetcher@tauranga.govt.nz  

Please note we will not be accepting applications via email. If you wish to apply, please click ‘Apply’ at the bottom of this page and follow the link.

Applications will close Sunday 24th August

We aim to attract a diverse pool of candidates that reflect our communities. It is a priority to ensure that individuals from all backgrounds and walks of life are encouraged to apply for our positions. Should you require any assistance or reasonable adjustments to participate in the recruitment and selection process, please contact our Talent Acquisition team at recruitment@tauranga.govt.nz.

• Tauranga City Council will not accept applications or contact from any placement service, temporary staffing agency, or professional recruiter for this vacancy. If/where Tauranga City Council requires the support of a recruitment agency, we will seek this support from our network of agencies. We ask that you please do not contact Tauranga City Council or any of its employees regarding vacancies. Tauranga City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to such unsolicited contact.

Job Description: Water Billing Coordinator