Advisor: Contact Centre

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te tika, kia herea ki te pono. Kia mau, kia ita, kia ū – haumi e, hui e, tāiki e!

Te Tūranga | About the role

This position works the following shifts:

Monday to Friday 9.00am-6.00pm

We have multiple vacancies available and the shifts are fixed, so it’s important that you only apply for the role if these specific days and times work for you.

As an Advisor: Contact Centre, you are the first point of contact for enquiries received through Council's Contact Centre. You will be providing exceptional customer service to the community, whether it's a kōrero over the phone, responding to emails, or even answering social media enquiries.

Our Contact Centre operates 24 hours, 7 days a week.

There is an initial training period prior to commencing regular hours for this role, training will be approx. 6 weeks, Monday-Friday 8am - 5pm.

Please note attendance to a weekly 1-hour meeting on a Wednesday at 8.00am or 4.00pm is required for this role.

Ngā Pukenga | What you’ll need to succeed

To succeed in this role, you’ll bring:

• Excellent communication skills
• Attention to detail
• Problem solving ability
• Proven work experience

Tō Tātou Kaunihera | About Tauranga City Council

Tauranga City Council is one of Tauranga’s largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused team.

We always strive to ensure that you feel valued and supported in the workplace.

To highlight that our people are our greatest asset, we offer a wide range of benefits that include 5 weeks annual leave, as well as career development opportunities.

You can find out more about working at Tauranga City Council here.

Te Tukanga | How to apply

If you want to be part of an energetic, fun, and supportive team, then we'd love to hear from you. For more information, please contact Julies Saies at Julies.saies@tauranga.govt.nz

Please note we will not be accepting applications via email. If you wish to apply, please click ‘Apply’ at the bottom of this page and follow the link.

Applications will close Tuesday 14th October

We’re committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.
If you need any support or adjustments to take part in our recruitment process, please contact our Talent Acquisition team at recruitment@tauranga.govt.nz

• You must have the legal right to live and work in New Zealand to apply for this role.
• Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies. We will not pay fees or commissions related to unsolicited contact.

Job Description: Advisor: Contact Centre