Assistant Library & Community Hub Leader

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te tika, kia herea ki te pono. Kia mau, kia ita, kia ū – haumi e, hui e, tāiki e!

Te Tūranga | About the role

As an Assistant Library & Community Hub Leader, you’ll support the Library & Community Hub Leader to deliver a welcoming, safe and customer-focused hub experience. You’ll also step in to lead the site when needed, helping the team deliver great service across both library services and Council services.

This is a full-time position and will be based at Te Ao Mārama - Tauranga Library & Community Hub located at 91 Willow Street, the role is 40 hours per week worked Tues-Sat.

Prior to moving to the new site, the position will be based at He Puna Manawa, 21 Devonport Road.

You can read more about our new Library & Community Hub here.

Your day-to-day work will include:

• Supporting the team to deliver excellent customer service and consistent service standards
• Helping with rostering, resourcing, leave planning and day-to-day coordination
• Acting as the site lead when the Library & Community Hub Leader is away
• Supporting staff training and on-the-job coaching
• Helping manage customer enquiries and complaints, including de-escalation when needed
• Providing accurate information about Council services (for example rates, dog registrations, parking, bylaws, service requests)
• Supporting library services (programmes and events, reader recommendations, digital support such as e-books, printing and scanning)
• Supporting health and safety processes, including identifying risks and following safe work practices
• Building your understanding of Te Ao Māori, and working in a way that supports our Te Tiriti o Waitangi commitments

Ngā Pukenga | What you’ll need to succeed

To succeed in this role, you’ll bring:

• At least 3 years’ experience in a library, customer service, community hub or similar environment
• A calm, confident approach and the ability to support others when things get busy
• Great communication skills and a genuine interest in helping people
• Confidence using a range of computer systems and learning new technology
• The ability to work with people from across our diverse community
• A relevant qualification (diploma level) in Library Studies, Information Management, Business (or similar) is preferred

Tō Tātou Kaunihera | About Tauranga City Council

Tauranga City Council is one of Tauranga’s largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused team.

We always strive to ensure that you feel valued and supported in the workplace.

You can find out more about working at Tauranga City Council here.

Te Tukanga | How to apply

If you want to be part of an energetic, fun, and supportive team, then we'd love to hear from you. For more information, please contact Brad Fuller at bradley.fuller@tauranga.govt.nz  

Please note we will not be accepting applications via email. If you wish to apply, please click ‘Apply’ at the bottom of this page and follow the link.

Applications will close Friday 29th May 2026

We’re committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.
If you need any support or adjustments to take part in our recruitment process, please contact our Talent Acquisition team at recruitment@tauranga.govt.nz

• You must have the legal right to live and work in New Zealand to apply for this role.
• Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies. We will not pay fees or commissions related to unsolicited contact.

Job Description: Assistant Library & Community Hub Leader