Library & Community Hub Assistant Te Ao Mārama - Pāpāmoa Library

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te pono, kia herea ki te tika. Kia mau, kia ita, kia ū – haumi e, hui e, tāiki e! 

Te Tūranga | About the role 
This role is worked for 38 hours per week, from Tuesday to Saturday 
Tues 8.30am-5.30pm; Wed 8.30am-4.30pm; Thurs & Fri 8.30am-5.30pm; Sat 8.45am-4.15pm 

As a Library & Community Hub Assistant you will welcome and assist community members to access library services (including physical and digital resources, programmes and events) and be the first point of contact for enquiries relating to Council’s services.  

This role is primarily based at Pāpāmoa Library, providing excellent customer service to the community. Some of your tasks will include: 

• Providing information to customers about Council services, community engagement, bylaws, policies, and procedures across a range of council activities. 

• Library tasks including issuing, returning and shelving items. 

• Assisting with the promotion and delivery of library programmes. 

• Recommending and discussing books with children and adults. 

• Connecting customers to our digital resources, such as ebooks, printing and scanning. 

• Upskilling knowledge of Te Ao Māori, library databases, computer programmes, changes in technology, health and safety. 

Ngā Pukenga | What you’ll need to succeed 

To succeed in this role, you’ll bring: 

• Preferably a minimum of 3 years’ work experience, preferably in a library, community or customer service environment. 

• Outstanding customer service and interpersonal skills 

• Knowledge of popular IT programmes and devices 

• Physical fitness – you are on your feet most of the day! 

• Resilience when dealing with challenging customers and situations 

• The ability to communicate with people within our diverse Tauranga City community. 

• The ability and enthusiasm needed to help facilitate our children’s story time - Iti Pounamu. 

Tō Tātou Kaunihera | About Tauranga City Council 

Tauranga City Council is one of Tauranga’s largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused team.  

We offer career development opportunities and always strive to ensure that you feel valued and supported in the workplace.  

Tauranga City Council is committed to the protection and wellbeing of children in the community. A key part of this role involves working with children so, as part of our assessment of candidates, we conduct Police Vetting prior to employment to ensure we continue to provide a safe environment. This requirement complies with the Vulnerable Children's Act 2014 and you can find out more about our safety process check here. 

Te Tukanga | How to apply 

If you want to be part of an energetic, fun, and supportive team, then we'd love to hear from you. If you have specific questions, please contact Michelle.Englehardt@tauranga.govt.nz 

Please note we will not be accepting applications via email. If you wish to apply, please click ‘Apply’ at the bottom of this page and follow the link. 

Applications will close Friday 6 June 2025 at 11.59pm. 

• Our selection process may include behavioural interview(s), psychometric and ability assessments, reference checks, and pre-employment screening. 

• Tauranga City Council will not accept applications or contact from any placement service, temporary staffing agency, or professional recruiter for this vacancy. If/where Tauranga City Council requires the support of a recruitment agency, we will seek this support from our network of agencies. We ask that you please do not contact Tauranga City Council or any of its employees regarding vacancies. Tauranga City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to such unsolicited contact.