Library Assistant

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te pono, kia herea ki te tika. Kia mau, kia ita, kia ū – haumi e, hui e, tāiki e!

Te Tūranga | About the role
Based at both Te Ao Mārama - Tauranga Library and Te Ao Mārama – Greerton Library, this role is 28 hours per week worked over the following days and locations:

Monday 8:30 – 5:30       Greerton Library

Thursday 9:00 – 3:00      Tauranga Library

Friday 8:30 – 5:30             Greerton Library

Saturday 9:00 – 4:00       Tauranga Library

As a Library & Community Hub Assistant you will welcome and assist our community to access library services including physical and digital resources, programmes and events, and be the first point of contact for enquiries relating to Council’s services.

You will be working at both Tauranga Library and Greerton Library, providing excellent customer service to the community. Some of your tasks will include:

• Providing information to customers about Council services, community engagement, bylaws, policies, and procedures across a range of council activities.
• Library tasks including issuing, returning and shelving library items
• Assisting with the promotion and delivery of library programmes
• Recommending and discussing books and our collections with our community
• Connecting customers to digital library resources, such as e-books, printing and scanning
• Upskilling knowledge of Te Ao Māori, library databases, computer programmes, changes in technology, health and safety.

Ngā Pukenga | What you’ll need to succeed

To succeed in this role, you’ll bring:

• Minimum of 3 years’ work experience, preferably in a library, community or customer service environment
• Outstanding customer service and interpersonal skills
• Resilience when dealing with challenging customers and situations.
• The ability to communicate with people within our diverse Tauranga City community

Tō Tātou Kaunihera | About Tauranga City Council

Tauranga City Council is one of Tauranga’s largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused team.

We offer career development opportunities and always strive to ensure that you feel valued and supported in the workplace.

Te Tukanga | How to apply

If you want to be part of a fun, enthusiastic and supportive team, then we'd love to hear from you.

Just click ‘Apply’ at the bottom of this page and follow the link.

Applications close Thursday 19 June 2025 at 11.59pm.

• Our selection process may include behavioural interview(s), psychometric and ability assessments, reference checks, and pre-employment screening.
• Tauranga City Council will not accept applications or contact from any placement service, temporary staffing agency, or professional recruiter for this vacancy. If/where Tauranga City Council requires the support of a recruitment agency, we will seek this support from our network of agencies. We ask that you please do not contact Tauranga City Council or any of its employees regarding vacancies. Tauranga City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to such unsolicited contact.

Job Description