Library and Community Hub Assistant

Tauranga and Greerton Libraries (Fixed Term to 30 June 2026)

Te Tūranga | About the role
This role is worked for 20 hours per week, on Monday, Friday and Saturdays.
Monday 9-5pm (7 hrs); Fri 9-4:30pm (6.5hrs); Sat 9-4.00pm (6.5 hrs)

Modern libraries are community hubs which provide a variety of services to our diverse Tauranga community.  We are looking for a Library & Community Hub Assistant who will welcome and assist community members to access library resources, programmes and events. 

This position is fixed term until 30 June 2026, working primarily at Tauranga and Greerton Libraries.  The hours will be fixed each week, but the location may be either Tauranga or Greerton, depending on staffing need.  There will be occasions when working at Tauranga City Libraries will be needed.   

There will be an initial 4 week training period of 4 x 7hr days per week.  Once trained, the successful applicant will take up their set hours of Mondays, Fridays and Saturdays.

Some of your tasks will include:

• Library duties including issuing, returning and shelving items
• Assisting with the promotion, booking and delivery of library programmes
• Recommending and discussing books with children and adults
• Connecting customers to our digital resources, such as ebooks, printing, and scanning
• Assisting with Council queries and payments
• Upskilling knowledge of Te Ao Māori, library databases, computer programmes, changes in technology, health and safety.

Ngā Pukenga | What you’ll need to succeed

To succeed in this role, you’ll bring:

• Minimum of 3 years’ work experience, preferably in a library, community or customer service environment
• Outstanding customer service and interpersonal skills
• Resilience when dealing with challenging customers and situations.
• The ability to communicate with people within our diverse Tauranga City community

Tō Tātou Kaunihera | About Tauranga City Council

Tauranga City Council is one of Tauranga’s largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused team.

We offer career development opportunities and always strive to ensure that you feel valued and supported in the workplace.

Te Tukanga | How to apply

If you want to be part of an energetic, fun, and supportive team, then we'd love to hear from you. If you have specific questions, please contact Shelley.Wu@tauranga.govt.nz

Please note we will not be accepting applications via email. If you wish to apply, please click ‘Apply’ at the bottom of this page and follow the link.

Applications will close Tuesday 8 July at 11.59pm.

• Our selection process may include behavioural interview(s), psychometric and ability assessments, reference checks, and pre-employment screening.
• Tauranga City Council will not accept applications or contact from any placement service, temporary staffing agency, or professional recruiter for this vacancy. If/where Tauranga City Council requires the support of a recruitment agency, we will seek this support from our network of agencies. We ask that you please do not contact Tauranga City Council or any of its employees regarding vacancies. Tauranga City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to such unsolicited contact.

Job Description: Library and Community Hub Assistant