Waste Services Customer Advisor

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te tika, kia herea ki te pono. Kia mau, kia ita, kia ū – haumi e, hui e, tāiki e!

Te Tūranga | About the role

Help our community get clear, practical support with Tauranga’s waste services. As our Waste Services Customer Advisor, you’ll be a key contact for waste-related questions, helping people understand what they need to do and where to get help.

In this role, you’ll use your customer service skills, confidence with systems and practical problem-solving to help keep waste services running smoothly. You’ll also share what you’re hearing from customers to support better processes, contractor performance and waste outcomes for Tauranga.

What you’ll be doing

• Give practical advice on waste services, including relevant rules, processes and policies.
• Respond to customer enquiries and service requests, including kerbside collection updates and invoicing.
• Work closely with contractors and internal teams to help make sure services are delivered on time.
• Keep information, knowledge systems, processes and digital channels accurate and easy to use.
• Share customer insights to support contract management, performance reviews and service improvements.
• Identify and implement practical ways to make processes simpler for customers and the team.

Ngā Pukenga | What you’ll need to succeed

You’ll enjoy helping people, feel confident using systems and stay organised when priorities change. You might come from waste services, customer service, administration, compliance or another service delivery background.

• Experience in waste services, customer service, administration or a similar role — or a relevant qualification.
• Significant experience using complex systems or databases to manage information.
• Strong communication skills, with the ability to explain information clearly to different audiences.
• Experience managing competing priorities in a busy environment.
• Confidence building relationships with customers, contractors and internal teams.
• A proactive approach and a willingness to improve how things are done.

Tō Tātou Kaunihera | About Tauranga City Council

At Tauranga City Council, our work has a direct impact on the city and the people who call it home. From planning for growth to delivering everyday services, our teams help shape a city we can all be proud of.

If you’re collaborative, forward-thinking, and community minded, you’ll find meaningful work and opportunity here.

We offer a supportive and flexible workplace, with benefits including 5 weeks’ annual leave, flexible hours, work from home options, and career development opportunities.

You can find out more about working at Tauranga City Council here.

Te Tukanga | How to apply

To submit your application, please apply online, as we are unable to accept applications via email.

If you have specific questions about the role, please contact Hope Lawsen at hope.lawsen@tauranga.govt.nz  

Applications will close Sunday 19th July

We’re committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.
If you need any support or adjustments to take part in our recruitment process, please contact our Talent Acquisition team at recruitment@tauranga.govt.nz

• You must have the legal right to live and work in New Zealand to apply for this role.
• Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies. We will not pay fees or commissions related to unsolicited contact.

Job Description: Waste Services Customer Advisor