Waste Services Officer - Kerbside

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te tika, kia herea ki te pono. Kia mau, kia ita, kia ū – haumi e, hui e, tāiki e!

Te Tūranga | About the role

Help us keep Tauranga clean, safe, and sustainable. We're looking for a proactive and community-minded Waste Services Officer to support the smooth delivery of our kerbside waste collection services.

In this hands-on role, you’ll work closely with our contractors and internal teams to make sure kerbside services run reliably and meet community expectations. You’ll help manage bin contamination, respond to customer enquiries, and support waste education initiatives. You’ll also carry out field audits, monitor service performance, and contribute to continuous improvement.

Key responsibilities

• Make sure kerbside collections are delivered consistently and meet service levels
• Coordinate with contractors to resolve issues quickly and maintain service quality
• Monitor bin contamination and support education and enforcement activities
• Respond to customer enquiries and complaints in a timely and professional way
• Support the Senior Waste Operations Officer with bin stock and bespoke service management
• Keep accurate records and contribute to service reviews and improvement projects
• Build strong working relationships with internal teams, contractors, and the community

Ngā Pukenga | What you’ll need to succeed

To succeed in this role, you’ll bring

• A tertiary qualification in Waste Operations, Environmental Management, Contract Management, or a related field
• At least 3 years’ experience in waste operations, contractor coordination, or a similar role
• Good understanding of kerbside collection systems, contamination management, and waste minimisation principles
• Strong communication and interpersonal skills, with the ability to manage sensitive customer interactions professionally
• Confidence using MS Office and data tools, and quick to learn new systems and software
• Ability to work independently, juggle multiple priorities, and adapt to changing needs
• A full, current NZ driver’s licence
• Willingness to step in and support other team members when needed

Tō Tātou Kaunihera | About Tauranga City Council

Tauranga City Council is one of Tauranga’s largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused team.

We always strive to ensure that you feel valued and supported in the workplace.

To highlight that our people are our greatest asset, we offer a wide range of benefits that include 5 weeks annual leave, flexible hours and work from home options, as well as career development opportunities.

You can find out more about working at Tauranga City Council here.

Te Tukanga | How to apply

If you want to be part of an energetic, fun, and supportive team, then we'd love to hear from you. For more information, please contact Hope Lawsen at hope.lawsen@tauranga.govt.nz

Please note we will not be accepting applications via email. If you wish to apply, please click ‘Apply’ at the bottom of this page and follow the link.

Applications will close Sunday 28th September

We’re committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.
If you need any support or adjustments to take part in our recruitment process, please contact our Talent Acquisition team at recruitment@tauranga.govt.nz

• You must have the legal right to live and work in New Zealand to apply for this role.
• Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies. We will not pay fees or commissions related to unsolicited contact.

Job Description: Waste Services Officer - Kerbside